Delivery & Returns
DELIVERY & RETURNS
A good few years ago we decided to stop supplying single-use carrier bags in the shop. If required, we will wrap your goods/packages in recycled paper. If your package does contains any plastic wrapping please rest assured that this has been reused by ourselves.
CLICK AND COLLECT
We are a wee shop and should have items ready to collect in the time it takes to have a coffee.
We can provide free local delivery within the Inverness city area. We will aim to deliver the items within 24hrs preferably utilising a carbon neutral delivery system. However, our staff get grumpy if its raining or they have to cycle up a big hill. So we may use the van.
We aim to provide the best possible delivery service on every order, our aim is to dispatch your items the same working day as the order is placed, provided the item(s) are in stock and the order is placed before 12.00pm.
Delivery Charges To UK Mainland:
Standard Shipping - £3.50 We aim to ship the items the same day (provided the order comes in before 12 noon). Items will normally be sent via Royal Mail or Parcelforce and will require a signature; please provide an alternative address at checkout if no one will be home to sign for the parcel. If the items are really fricking heavy or bigger than a big thing we will have to charge from £9.50. Here are the items that are really fricking heavy or bigger than a big thing -
Shipping Ski Boots - £9.50
Shipping Ski Poles - £16.25
Shipping Skis - £35.00
We have the option to send items by Royal mail tracked 24 hours at an extra charge of £5.50
EXPRESS DELIVERY £10.00. We can offer express delivery where items will be sent via Royal mail special delivery These items should get delivered before 1 pm the next day. As long as the order gets to us before the post office shuts we will try our best to get it dispatched the same day... we might even run round to the post office.
Delivery Charges To Northern Ireland, the Channel Islands and BFPO
For deliveries to Northern Ireland, the Channel Islands and BFPO addresses, the below rates are for our Priority Postage service - offers tracking and compensation. If you would prefer our standard postage rate please give us an email at firstname.lastname@example.org
Delivery Charges To Europe:
With the current Brexit farce we have noticed some delays in items going to Europe including Northern Ireland.
Please contact us for a quote by email at email@example.com
International Ski Delivery
We are not currently able to ship skis internationally
If you are not entirely satisfied with your purchase, you may return it for a refund or exchange within 14 days of the dispatch date provided that the goods are in a new and unused condition, with the original labels still intact. Please return any items to the address below:
Craigdon Mountain Sports Inverness Ltd. 25 Academy Street, Inverness. IV1 1JN
Email: firstname.lastname@example.org phone 01463 248 600
Please note that this policy does not apply to items that have been specially ordered or personalized on behalf of the customer. All postage charges will be the responsibility of the customer unless the item is faulty or there is an error in the delivery.
For your protection, we recommend you use a recorded delivery service with adequate insurance to cover the value of the item, as we regret we cannot be held responsible for items that are lost or damaged in transit.
If the item is faulty or has been damaged in transit, please notify us within 48 hours of receipt and we will arrange for the return and issue a replacement. Once an item has been used we will be unable to refund or exchange unless the item is found by the manufacturer to have a fault owing to defective workmanship or materials.
We understand that we are prone to human error sometimes so if we accidentally send you the wrong item or quantity then let us know within 14 days of receiving the item and we will replace it for the correct item and refund any postage cost you may have incurred for returning the item to us.
Again, this must be agreed with a member of the Customer Services Team prior to returning the item.
This does not affect your statutory rights as a consumer.
Our stores are unable to refund or exchange orders placed via our website.
To arrange a refund or exchange please return the item(s) by post to the address above stating the order reference and reason for return. If you have any queries please contact our Internet Sales department at email@example.com